Operations Manager

Senior Associate As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Here's a job description for a Manager at GlobeOp India - NKP: Manager Location:•• NKP, Mumbai --- Job Summary As a Manager at GlobeOp India, you will be responsible for leading a team, overseeing day-to-day operations, and ensuring the efficient and effective delivery of services or projects in line with organizational goals. You will play a key role in team development, performance management, and process optimization within your designated area. --- Job Responsibilities • Lead, mentor, and motivate a team of professionals, fostering a collaborative and high-performance work environment. • Manage daily operational workflows, ensuring adherence to established procedures, service level agreements (SLAs), and quality standards. • Oversee the allocation of resources, including personnel and tools, to optimize productivity and meet project deadlines. • Monitor team performance against key performance indicators (KPIs) and provide regular feedback, coaching, and performance reviews. • Identify and implement process improvements to enhance efficiency, reduce risk, and improve service delivery. • Collaborate with senior management to develop and execute strategic initiatives and departmental objectives. • Ensure compliance with company policies, regulatory requirements, and industry best practices. • Act as a point of escalation for complex issues, resolving problems effectively and communicating resolutions to relevant stakeholders. • Prepare and present reports on team performance, project status, and operational metrics to management. • Participate in talent acquisition, onboarding, and training of new team members. --- Job Qualifications • Bachelor's degree in a relevant field (e.g., Business Administration, Finance, Operations Management, Computer Science). Master's degree preferred. • Minimum of 5-7 years of progressive experience in a professional work environment, with at least 2-3 years in a leadership or supervisory role. • Proven ability to lead, develop, and inspire a team to achieve targets and objectives. • Strong understanding of operational processes and best practices, with a focus on continuous improvement. • Excellent communication (written and verbal), interpersonal, and presentation skills. • Demonstrated problem-solving and decision-making capabilities, with a proactive approach to challenges. • Proficiency in relevant software and tools (e.g., MS Office Suite, project management software, industry-specific applications). • Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities. • Strong analytical skills with the ability to interpret data and make data-driven decisions. • Experience working in the financial services or technology sector is a significant advantage. Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. Applications will be accepted on an ongoing basis until the position is filled. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws. Experience Level Senior Level