Loan Origination System (LOS) Support Officer

Officer - Information Technology - Noida - Sector 62 Handle end-to-end LOS activities including login, data entry, document uploading, and status tracking of loan cases. Coordinate with sales, credit, underwriting, risk, and other internal teams for issue resolution and case progress. Track discrepancies, rework cases, and ensure timely closure within defined TATs. Update system notes and MIS reports related to application status and processing. Ensure compliance with internal processes, regulatory requirements, and audit standards. Provide operational support during audits and system reviews. Identify process gaps, system issues, and suggest improvements for operational efficiency. Willingness to work in flexible timings to support during month-end. Facilitate communication and collaboration between various stakeholders, business users, IT teams, compliance officers, and senior management. Ability to analyse issues, perform root cause analysis Coordinate with the development team on issues raised by end users. Knowledge of test case preparation, scenario testing, and impact analysis. Training business users on new functionalities and processes. Qualifications & Experience: Graduate in any discipline 1–2 years of experience in loan processing in Auto Loan or LOS support. Leadership Competencies: Customer and service orientation Ownership and accountability Team collaboration Ability to work under pressure and meet deadlines Functional Competencies: Good understanding of loan origination and sanction processes Hands-on experience with LOS platforms Strong attention to detail and data accuracy Working knowledge of MS Excel and basic MIS reporting Process and compliance orientation Key Decisions taken Validation and correction of application data within defined authority limits Escalation of system and process deviations to relevant stakeholders Same Posting Description for Internal and External Candidates