Lead Associate - Collections and Accounts Receivable

REF107951F I Lead Associate - Collections I UK Shift I Pune (Viman nagar) Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. Job Description  Manage accounts receivable portfolio of assigned accounts.  Reviewing open accounts for collection efforts.  Making outbound collection calls in a professional manner while keeping and improving customer relations.  Transmit customer invoices via EDI / customer portal  Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.  Collect customer payments in accordance with payment due dates  Send e-mail notifications, demand letters for payment to customers.  Identify issues attributing to account delinquency and discuss them with management  Develop and maintain strong customer relations  Provide timely follow-up on payment arrangements.  Works with internal and external personnel to resolve issues and disputed items.  Monitor customer accounts on a regular basis for past due balances  Reconcile customer payments and account transactions, includes speaking, emailing and corresponding with the customer regarding reconciliation of the receivables items as necessary  Keep accurate records of all customer communications in SAP and follow-up with manager if there are any issues that need their attention.  Prepare reports to for management as requested  Process adjustments and write-offs  Active participation in driving results to meet individual, team, and department objectives  Performs other duties and assumes accountabilities, as assigned by the Accounts Receivable Supervisor Qualifications  The ideal candidate for this position will have an experience between 3-5 years of corporate collections experience including interaction with a large customer base  Should have worked on SAP as end user Strong communication, problem solving and analytical skills required.  Good understanding of basic accounting principles  Must have attention to detail with an eye for accuracy.  Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency  Bachelor degree in Finance, Accounting or Business Administration Experience Level Entry Level