Lead Analyst - Transaction Banking Operations

Lead Analyst Department None Job Description We are seeking a Lead Analyst who is responsible for leading operational excellence, client service delivery, process optimization, and risk management activities across transaction banking products and services. The role serves as a subject matter expert for cash management, payments, treasury services, US regional and commercial banking operations while providing leadership to analysts and partnering with cross-functional teams. This position requires strong expertise in transaction banking operations, stakeholder management, client servicing, data analytics, regulatory compliance, and process transformation initiatives in a global banking environment. Roles and responsibilities Lead day-to-day execution and oversight of transaction banking operations, including domestic and international payments Ensure timely and accurate processing of loan, deposit, ACH, Wire, SWIFT and other payment transactions Drive operational efficiency while maintaining service level agreements (SLAs) and key performance indicators (KPIs) Act as an escalation point for complex transaction issues, exceptions, and client concerns. Review and monitoring of daily reports like overdraft, DDA, SAV, SDB & CD Support business continuity and operational resilience initiatives Plan capacity and forecast volumes; manage resourcing and team performance Participate in client onboarding, implementation, and service review discussions Ensure adherence to banking regulations, AML, KYC, sanctions, and internal control frameworks Provide mentorship, training, and guidance to analysts and junior team members Lead and participate in process improvement initiatives Support transformation and digitalization projects within GTMS. Develop standard operating procedures and documentation. Collaborate with global teams to implement best practices and drive operational excellence Experience and qualification 8 to 12 years of experience in Transaction Banking, Treasury Services, Cash Management, Payments, Commercial Banking Operations, or Financial Services, including at least 3 years leading a team. Experience supporting corporate, regional, commercial, and institutional banking clients. Deep experience in Fiserv, DNA & AFS Vision Proven experience in stakeholder management with US or global banks Degree in finance or a related field; MBA, CA, CFA or equivalent preferred Strong communication, judgment and people leadership skills Open Positions 1 Mandatory Skills Loan Operations, Commercial Operations, Retail Operations, Commercial Banking, Retail Banking Education Qualification Graduate, Post-graduate Experience 8 to 12 years