Key Responsibilities & Duties
1. Order Management & Billing
· Order Execution: Process and dispatch confirmed customer orders efficiently to fulfill production and commercial timelines.
· Advance Billing: Generate and send Proforma Invoices (PI) to clients for advance payments prior to finalizing commercial billing.
· Compliance Documentation: Handle regulatory and statutory compliance seamlessly by generating E-Invoices and E-Way Bills on relevant portals.
2. Logistics & Dispatch Coordination
· Logistics Planning: Plan, schedule, and optimize vehicle requirements and dispatch timelines with third-party logistics.
· Stakeholder Coordination: Distribute precise dispatch and inventory documents simultaneously to clients and the godown (warehouse) team.
· Delivery Verification: Systematically collect Proof of Delivery (POD) / Goods Receipt (GR) notes from partners and submit them to clients.
3. Customer Relationship & Support
· Account Point-of-Contact: Serve as the dedicated central point of contact for clients, comprehensively addressing and resolving all operational queries.
· Client Communication: Provide proactive, real-time updates and formal intimations to customers regarding their order status and shipment schedules.
· Information Provision: Transmit regulatory, quality, and financial documents including Certificate of Analysis (COA), TDS sheets, and technical info.
4. Financial Coordination
· Collections Follow-up: Monitor accounts receivable schedules and actively coordinate payment collections to help maintain robust corporate cash flow.