Grievance Redressal Officer-HO & SUPPORT-Grievance Redressal Reinstating the faith of consumers in the brand through effective and efficient resolution of all escalations received at Senior Management Desk. Interact with Senior Stakeholders with in the Group to deliver quick and effective resolution for all escalations. Suggest projects for improvement in Consumer Experience, Operational Efficiency, Digitization of Customer Journeys Driving Net Promoter Score (NPS) for the Nodal Office through best in class service recovery Establishing a culture across all customer channels, viz Branch Banking, Customer Experience Centre and Digital DIY for zero defect and first time right to drive reduction in service escalations 6 – 8 years of work experience in driving a Customer First agenda within Customer Service, Business or Operations in a Retail distribution set up Strong domain knowledge of Consumer Banking products, processes and technology Strong analytical skills to derive insights from data and create actionables thereof Excellent networking skills to build rapport and consultatively engage with Business and Functional Heads and Cross Functional Teams Exposure to working directly with Senior Management and Regulators in a high pressure and timeline oriented environment Excellent communication, facilitation and presentation skills including proficiency in MS Office tools (MS Excel and Powerpoint)
Other Details
It is a Full Time Accountant job for candidates with 6 - 6+ years Experience.
More about this Grievance Redressal Officer - Customer Service and Consumer Banking job
What are the eligibility criteria for this Grievance Redressal Officer - Customer Service and Consumer Banking job?
Ans : Candidates should have All Education levels with 6-7 years of experience for this Grievance Redressal Officer - Customer Service and Consumer Banking job offered by Kotak Mahindra Bank Limited in Ambernath, Mumbai.
What salary is offered for this Grievance Redressal Officer - Customer Service and Consumer Banking job?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Grievance Redressal Officer - Customer Service and Consumer Banking job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ambernath, Mumbai.
How many vacancies are there for this Grievance Redressal Officer - Customer Service and Consumer Banking job?
Ans : There is 1 vacancy for this Grievance Redressal Officer - Customer Service and Consumer Banking role.
Is this job open for all genders?
Ans : Yes, this Grievance Redressal Officer - Customer Service and Consumer Banking job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Grievance Redressal Officer - Customer Service and Consumer Banking position is Ambernath, Mumbai.
What makes this Grievance Redressal Officer - Customer Service and Consumer Banking job a good opportunity?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening.
A Naukri Group company
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Kotak Mahindra Bank Limited
Ambernath, Mumbai
6 - 6+ years Experience in Accountant
Full Time
