General Manager - Operations Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. Job Description Key RequirementsExperience • 15–20+ years in BFSI/Insurance operations, with deep expertise in Life & Pensions • Extensive experience in managing large global operations and multiple clients • Proven track record in P&L management, transformation, and business growthEducation • Bachelor’s degree (mandatory) • MBA / Postgraduate in Business, Finance, or Operations preferred • Certifications (Lean Six Sigma Black Belt, PMP, Digital/AI certifications) are a plus Key Skills & Competencies • Strategic thinking and business acumen • Strong leadership and executive presence • Client relationship and influencing skills • Financial and commercial acumen (P&L ownership) • Transformation and change leadership • Deep domain expertise in Life & Pensions • Strong decision-making and problem-solving capabilities • Digital, automation, and analytics orientation Key Performance Indicators (KPIs) • Revenue growth and profitability (P&L metrics) • SLA/KPI delivery across accounts • Client satisfaction and retention (CSAT / NPS) • Operational efficiency and cost savings • Transformation impact (automation, productivity gains) • Employee engagement and retention • Risk and compliance adherence Reporting Structure • Reports to: Senior General Manager• Direct Reports: Senior Group Managers / Group Managers Qualifications graduate Experience Level Mid Level
Other Details
- It is a Full Time Accountant job for candidates with 6+ years of experience.
More about this General Manager - Operations job
What qualifications and experience are required for this General Manager - Operations position?
Ans : Candidates should have All Education levels with 15-7 years of experience.
What is the salary and job type for this role?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This General Manager - Operations job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Chakan, Pune.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this General Manager - Operations job is open for both male and female candidates.
Where is this job located?
Ans : This General Manager - Operations job is located in Chakan, Pune.
Why should you apply for this General Manager - Operations job?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening available.
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Wns Global Services Private Limited
Chakan, Pune
15 - 6+ years Experience in Accountant
Full Time
