Deputy Manager - Remittances Operations

Deputy Manager - Remittances About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for leading a centralized team of full time analysts and vendor resources for Inward Remittances and MEMI processing operations. The role manages an OPEX budget. The role is also responsible for ensuring adherence to internal financial controls in processing payments as the process has a significant financial impact, as well as ensuring timely implementation of any network/regulatory changes. Role Accountability Manage transaction and fund level reconciliation platforms for non digital payments to mitigate risk Monitor and analyze customer complaints, drive redressal within TAT and inform stakeholders Ensure timely suspense curing for cheque and online reject cases and ensure reconciliation once posting is done Scan the market for industry best practices and conduct trend analysis of internal performance metrics to come up with innovative solutions to enhance process efficiencies Perform reconciliation tracking of Inward payments, manage exception handling and ensure accurate daily posting on mainframe system Implement enhancement initiatives pertaining to non digital payment modes Review and publish periodic dashboards and MIS and support internal and external processes and workflows Drive Billing & Compliance process by performing risk assessments on key business activities and using this information to build new prospects for Monitoring, reviewing SVCL and audit scores, and establishing procedures and policies that ensure timely payments Ensure timely product setup on sub system for new launches with rigorous testing Ensure adherence to data security measures in place in all vendor operations Ensure adherence to budget as agreed in MOU and drive efficiencies to reduce cost Manage vendor relationships and ensure timely reporting of all metrics and SLA adherence Additional responsibilities of management ELSA tracking process Ensure process documentation and compliance adherence Measures of Success Process accuracy % (ELSA Payment tracking) Cost reduction % as per MOU Automation % as per MOU Adherence to timelines and budget in new technology deployment No. of complaints related to payment not received Adherence to BCP drill schedule No. of process enhancement initiatives recommended Timely and accurate vendor billing Adherence to operational SLAs (Suspense curing %, online reject %, cheque posting TAT) Vendor productivity levels within agreed thresholds No. of adverse observations in internal/external audit Process Adherence as per MOU Technical Skills / Experience / Certifications Understanding of core systems like V+/CardOne Knowledge of payment processes and associated payment platforms (SBI CMP) Vendor Management experience Competencies critical to the role Stakeholder Management Analytical Ability Detail orientation Process Orientation Decisiveness Qualification Post Graduate/Graduate in any Discipline Preferred Industry BFSI Experience Level Mid Level