Customer Service Officer Home Key Result Area Weightage 100 % SNO. OBJECTIVE WEIGHTAGE KEY PERFORMANCE INDICATOR Annexure 1 Sales Objectives 10% Actual Disbursement Vs Objectives As per annexure 1 2 Repayment efficiency in X bucket so as to reduce the OD in the branch 30% X Bucket Efficiency As per annexure 2 3 Receipting (management of RO/RE field collections) 20% FRO Audit Report As per annexure 3 4 Ensure compliance to statutory requirements of the branch - registers and displays of charts/posters. 20% FRO Audit Report As per annexure 3 5 Welcome call report - customer contact number 10% Welcome Call Report As per Annexure 4 6 Self Development 10% Training mandays for self As per annexure 5 Annexure - 1 Scoring method 5 (Outstanding) 4 (Excellent) 3 (Very Good) 2 (Good) 1 (Adequate) Actual Disbursement Vs Objectives >110% 101 - 110% 91 - 100% 80 - 90% Annexure - 2 - X Bucket Efficiency Scoring method 5 (Outstanding) 4 (Excellent) 3 (Very Good) 2 (Good) 1 (Adequate) X Bucket - Efficiency (Average) >97% 95.1 - 97.0% 94.1 - 95.0% 92.1 - 94.0% Annexure - 3 Scoring method 5 (Outstanding) 4 (Excellent) 3 (Very Good) 2 (Good) 1 (Adequate) FRO Audit Report >95% 91 - 95% 81-90% 71-80% Annexure - 4 Scoring method 5 (Outstanding) 4 (Excellent) 3 (Very Good) 2 (Good) 1 (Adequate) Welcome call report - customer contact number 100% accuracy 98-99% accuracy 97-98% accuracy 96-97% accuracy Annexure-5 Scoring method 5 (Outstanding) 4 (Excellent) 3 (Very Good) 2 (Good) 1 (Adequate) Average Mandays of Training per Team Member >=3 2.5-2.99 2-2.49 1-1.99
Other Details
It is a Full Time Accountant job for candidates with 2 - 5 years of experience.
More about this Customer Service Officer job
What are the eligibility criteria for this Customer Service Officer job?
Ans : Candidates should have All Education levels with 2-5 years of experience for this Customer Service Officer job offered by Equitas Small Finance Bank in Dhuri, Sangrur.
What salary is offered for this Customer Service Officer job?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Customer Service Officer job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Dhuri, Sangrur.
How many vacancies are there for this Customer Service Officer job?
Ans : There is 1 vacancy for this Customer Service Officer role.
Is this job open for all genders?
Ans : Yes, this Customer Service Officer job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Service Officer position is Dhuri, Sangrur.
What makes this Customer Service Officer job a good opportunity?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening.
A Naukri Group company
LoginHire Local Staff
Not Disclosed
Equitas Small Finance Bank
Dhuri, Sangrur
2 - 5 years Experience in Accountant
Full Time
