Customer Service Coordinator - Collections

Customer Service Coordinator, Collections Job Description Customer Service Coordinator – Collections Job Description Section: Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek — so they can do what they do best: improve the world around us. This is an exciting opportunity to join Agilent’s Customer Service team within the Collections function, which partners closely with Billing, Sales, Tax, and Accounts Receivable to ensure timely collections and dispute resolution. The team plays a critical role in maintaining customer relationships, reducing aging balances, and supporting financial operations. About the Role: As a Customer Service Coordinator, you will be responsible for managing a portfolio of customer accounts, ensuring timely collection of past due invoices and resolution of disputes. You will handle US portfolio accounts, support quote to cash and order to cash processes, and resolution of disputes for US region and collaborate cross functionally to drive results. Your key responsibilities will include: • Managing assigned customer accounts to ensure timely collection of outstanding invoices and reduce aging balances. • Engaging with customers via phone and email to follow up on past due payments, resolve queries, and maintain positive relationships. • Collaborating with internal teams including Billing, Sales, Tax, and AR to investigate and resolve customer disputes efficiently. • Preparing and maintaining reports using accounting systems to track collection performance, dispute status, and aging analysis. • Handling collections activities within the quote to cash domain, ensuring accurate documentation and follow up. • Demonstrating proficiency in English communication (verbal and written). • Identifying recurring service challenges and suggesting opportunities for process improvement. Additional Details: • This is a full-time role based in Manesar and will be an Evening shift schedule (5.30 PM – 2 AM) IST • The work model is Hybrid; 3 days week in office and 5 working days. • Candidate should be based at Gurgaon and New Delhi areas. Qualifications Qualifications Section : • Bachelor’s degree in any discipline. • 2–5 years of total experience, with minimum 2 years of relevant experience (preferred). • Strong customer service experience, preferably in collections. • Experience in quote to cash domain, specifically collections, is preferred; non collections background will also be considered. • Candidates from any industry can be considered. • Proficiency in MS Excel and accounting/ERP systems (preferably SAP). • Prior experience handling US portfolio accounts is highly preferred. Additional Details This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: No Shift: Evening Duration: No End Date Job Function: Customer Service Experience Level Mid Level