Customer Experience Analyst

Not Disclosed

Kotak Mahindra Bank Limited

Vasai West, Mumbai

2 - 6+ years Experience in Accountant

1 Opening

Full Time

Job Highlights

All Education levels

All genders

5 days working | Day Shift

Job Description

Team Member-Customer Experience-SUPPORT SERVICES-Customer Experience This role leads the design, implementation, and governance of customer experience measurement systems across the bank, including NPS®, TNPS®, RNPS®, and other CX metrics. In addition to analytics, the role plays a critical function in solutioning — working closely with cross‑functional business teams to identify root causes, co‑create solutions, remove friction, and drive measurable improvements in NPS and customer satisfaction. The role requires strong analytical skills, influence without authority, and the ability to bring teams together to solve customer pain points end‑to‑end

Other Details

It is a Full Time Accountant job for candidates with 2 - 6+ years Experience.

More about this Customer Experience Analyst job

Who is eligible to apply for this Customer Experience Analyst job at Kotak Mahindra Bank Limited?
Ans : Candidates should have All Education levels for this Customer Experience Analyst job offered by Kotak Mahindra Bank Limited.
How much can you earn in this position?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Customer Experience Analyst job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Vasai West, Mumbai.
How many vacancies are there for this Customer Experience Analyst job?
Ans : There is 1 vacancy for this Customer Experience Analyst role.
Is this job open for all genders?
Ans : Yes, this Customer Experience Analyst job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Experience Analyst position is Vasai West, Mumbai.
What makes this Customer Experience Analyst job a good opportunity?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening.