Customer Associate

IN_Senior Associate_R&C_Customer Consulting_Advisory_Delhi Line of Service Advisory Industry/Sector Not Applicable Specialism Managed Services Management Level Senior Associate Job Description & Summary At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth. As a customer consulting generalist at PwC, you will join other individuals who possess a broad range of skills and experience in customer consulting. You will analyse client needs, provide consulting services across different customer-related areas, and offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience, drive business growth, and improve overall customer satisfaction. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations Job Description & Summary A career within Consulting Services will provide you with the opportunity to help our clients leverage transformation to enhance their customer experiences. •Responsibilities: 1. Lead client transformations across sales, marketing and service 2. Design winning commercial and growth strategies 3. Drive digital- and AIled transformation 4. Drive execution and impact on the ground 5. Bring insight and innovation 6. Build capability – for clients and our firm • Mandatory skill sets Demonstrated track record / exposure to Growth, market entry and go to market strategy. Channel, distributor, dealer and influencer management (including loyalty and incentive programs). Sales execution, salesforce effectiveness and key account management. Marketing and brand / portfolio strategy, including activation and campaign effectiveness. Customer service and experience design, including post sales and lifecycle management. Pricing, value proposition design and mix / margin improvement. Digital and data led initiatives in sales, marketing or service (e.g., CRM, digital tools, analytics, AI use cases). Operating model and organization design, including performance management and governance for frontline and commercial teams. •Preferred skill sets Skills and Behaviors Strong structured problem solving and analytical skills; comfort working with quantitative and qualitative data. Ability to engage and influence senior stakeholders; confident in CXO level discussions. Clear, impactful communication and storytelling – can convert complex analysis into simple, persuasive narratives. High learning agility – quickly understands new sectors, clients and topics and translates them into action. Strong can do attitude – proactive, hands on and resilient in ambiguous, fast changing environments. Collaborative leadership style; able to lead cross functional teams and work effectively with client counterparts. Willingness to travel and spend time on the ground with clients and channel partners. •Years of experience required Preferred consulting background (Big 4 & AD Level) Relevant work experience – 3 + years, preferred of consulting experience. •Education Qualification 4+ years of relevant experience, either: In top tier consulting firms or In leading Auto / Building Materials / Industrial Products players in roles spanning strategy, sales, marketing, service or digital. MBA or equivalent from Tier I institutes (e.g., IIM A/B/C/I/K/L, ISB, SPJIMR, XLRI, MDI, FMS) or strong Tier II institutes (other IIMs, IIT VGSOM, XIMB, NMIMS, IMT G, SIBM), or an equivalent strong academic profile. Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: MBA (Master of Business Administration)Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills R&D Management Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Case Development, Business Development, Business Expansion, Business Model Development, Business Transformation, Channel Partner Management, Communication, Creativity, Customer Analysis, Customer Engagement, Customer Experience (CX) Strategy, Customer Insight, Customer Relationship Management, Customer Retention, Customer Service, Customer Strategy, Customer Success, Customer Transformation, E-Commerce, Embracing Change, Emotional Regulation {+ 17 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date March 26, 2026 Experience Level Senior Level