Customer Assistance Manager-Personal Loan-Hardship Assistance Unit - Manage customer assistance activities specifically for personal loan hardship cases. - Coordinate with customers to provide support and solutions during financial difficulties. - Oversee the Hardship Assistance Unit to ensure timely and effective resolution of customer issues. - Collaborate with internal teams to facilitate loan restructuring or relief options. - Maintain records and reports related to customer assistance and hardship cases. - Ensure compliance with banking regulations and company policies in handling customer requests. - Act as a point of contact for escalated customer concerns related to personal loans. - Drive customer satisfaction by providing empathetic and professional service. - Monitor trends and feedback to improve hardship assistance processes. - Support team members and provide guidance on handling complex customer situations.
Other Details
It is a Full Time Accountant job for candidates with 1 - 6+ years Experience.
More about this Customer Assistance Manager - Personal Loan Hardship Assistance job
What are the eligibility criteria for this Customer Assistance Manager - Personal Loan Hardship Assistance job?
Ans : Candidates should have All Education levels with 1-7 years of experience for this Customer Assistance Manager - Personal Loan Hardship Assistance job offered by Kotak Mahindra Bank Limited in Satpur, Nashik.
What salary is offered for this Customer Assistance Manager - Personal Loan Hardship Assistance job?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Customer Assistance Manager - Personal Loan Hardship Assistance job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Satpur, Nashik.
How many vacancies are there for this Customer Assistance Manager - Personal Loan Hardship Assistance job?
Ans : There is 1 vacancy for this Customer Assistance Manager - Personal Loan Hardship Assistance role.
Is this job open for all genders?
Ans : Yes, this Customer Assistance Manager - Personal Loan Hardship Assistance job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Assistance Manager - Personal Loan Hardship Assistance position is Satpur, Nashik.
What makes this Customer Assistance Manager - Personal Loan Hardship Assistance job a good opportunity?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening.
A Naukri Group company
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Kotak Mahindra Bank Limited
Satpur, Nashik
1 - 6+ years Experience in Accountant
Full Time
