Customer Assistance Manager_Personal Loan-Hardship Assistance Unit_New Delhi - Manage customer assistance specifically for personal loan hardship cases, ensuring effective resolution and support. - Oversee communication and coordination with customers facing financial difficulties related to personal loans. - Collaborate with internal teams to facilitate hardship assistance processes and improve customer satisfaction. - Handle escalations and provide guidance to junior staff in the hardship assistance unit. - Ensure compliance with banking regulations and company policies in all customer interactions. - Maintain accurate records and reports related to hardship assistance cases. - Support the development and implementation of strategies to enhance the personal loan hardship assistance services. - Work closely with stakeholders to identify process improvements and customer-centric solutions. - Drive initiatives to reduce loan defaults through proactive customer engagement and assistance. - Foster a customer-first approach while balancing risk and compliance requirements.
Other Details
It is a Full Time Accountant job for candidates with 1 - 6+ years Experience.
More about this Customer Assistance Manager - Personal Loan Hardship Assistance job
Who is eligible to apply for this Customer Assistance Manager - Personal Loan Hardship Assistance job at Kotak Mahindra Bank Limited?
Ans : Candidates should have All Education levels for this Customer Assistance Manager - Personal Loan Hardship Assistance job offered by Kotak Mahindra Bank Limited.
How much can you earn in this position?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Customer Assistance Manager - Personal Loan Hardship Assistance job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Aerocity, Delhi.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Assistance Manager - Personal Loan Hardship Assistance job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Assistance Manager - Personal Loan Hardship Assistance job is located in Aerocity, Delhi.
Why should you apply for this Customer Assistance Manager - Personal Loan Hardship Assistance job?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening available.
A Naukri Group company
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Kotak Mahindra Bank Limited
Aerocity, Delhi
1 - 6+ years Experience in Accountant
Full Time
