Customer Assistance Manager - Credit Card Collections and Recovery

Not Disclosed

Kotak Mahindra Bank Limited

Fatehabad Road, Agra

2 - 6+ years Experience in Accountant

1 Opening

Full Time

Job Highlights

All Education levels

All genders

5 days working | Day Shift

Job Description

Customer Assistance Manager-CREDIT CARD-Hardship Assistance Unit The Portfolio Manager – Retail Assets is responsible for managing collections and recovery operations within the assigned area. The role involves overseeing repossession activities, coordinating with external agencies, handling legal formalities, and ensuring timely resolution of delinquent accounts. The ideal candidate should be confident, field-ready, and capable of leading a team while maintaining high standards of compliance and operational efficiency. Monitor and maintain collection performance across the assigned portfolio. Manage repossession activities and coordinate with repossession agents and sales teams for asset disposal. Liaise with collection agencies to ensure effective recovery strategies. Handle legal formalities related to collections and repossession in coordination with the legal department. Conduct field visits as required to support and supervise collection efforts. Train and guide the collections team to enhance performance and compliance. Ensure adherence to bank policies, regulatory guidelines, and ethical standards in all collection activities. Experience Level Mid Level

Other Details

It is a Full Time Accountant job for candidates with 2 - 6+ years Experience.

More about this Customer Assistance Manager - Credit Card Collections and Recovery job

What are the eligibility criteria for this Customer Assistance Manager - Credit Card Collections and Recovery job?
Ans : Candidates should have All Education levels with 2-7 years of experience for this Customer Assistance Manager - Credit Card Collections and Recovery job offered by Kotak Mahindra Bank Limited in Fatehabad Road, Agra.
What salary is offered for this Customer Assistance Manager - Credit Card Collections and Recovery job?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Customer Assistance Manager - Credit Card Collections and Recovery job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Fatehabad Road, Agra.
How many vacancies are there for this Customer Assistance Manager - Credit Card Collections and Recovery job?
Ans : There is 1 vacancy for this Customer Assistance Manager - Credit Card Collections and Recovery role.
Is this job open for all genders?
Ans : Yes, this Customer Assistance Manager - Credit Card Collections and Recovery job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Assistance Manager - Credit Card Collections and Recovery position is Fatehabad Road, Agra.
What makes this Customer Assistance Manager - Credit Card Collections and Recovery job a good opportunity?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening.