Credit Controller

JOB PROFILE Credit Control Executive Department Company Finance. DTDC Courier & Cargo Ltd Objective / Purpose of the Department To achieve continuous improvement in invoice quality and debt management and achieve results that is recognised as best in Industry. Objective / Purpose of the job Assist in monitoring & Supervising the Credit Control activities in order to manage collections effectively. Assist in monitoring service claim cases and facilitate resolution in order to resolve claims efficiently. Assist in monitoring implementation of internal control systems, facilitate and provide support for audits. Assist in monitoring and manage accounting activities, analyze & facilitate preparation of financial & management reports in order to give update and timely information. Scope DTDC Group (International Customers) Credit Control Assistants/Credit Control Officers & Field Collectors. Key Activities / Accountabilities Credit Control activities supervision To co-ordinate, supervise and deploy Credit Control activities to mitigate customer credit risk and to ensure the collection of outstanding debt from customers in a timely and professional manner.  Co ordinate and manage the workload in the credit department with the appropriate levels of resource  Evaluate customers credit worthiness to support the sales process  Resolve problem collections that have been escalated by Credit Controller - Field  Perform customer account reconciliation when required  Ensure credit control related data is maintained efficiently and accurately Departmental and cross-functional communication To ensure smooth internal and cross-functional communication, following set processes and channels, in order to resolve credit control issues in a timely and accurate manner.  Escalate problem collections to superiors as appropriate  Support the query/claims department for swift resolution of invoice related queries  Liaise with customers and the sales force and visit customers where necessary/appropriate  Report systems issues to ensure a timely resolution Administration and reporting To ensure timely and accurate data entry and to provide reports to management in order to identify improvement opportunities.  Ensure credit control data is maintained efficiently and accurately  Highlight resource issues to superiors  Provide performance reports to superiors in a timely manner  Measure team performance against collection targets  Use communication and reports from Credit Controller - Field to create and forward proposals to line management to improve the Credit Control tactics when appropriate. People management To lead, motivate and empower the staff through effective & open communication, excellent leadership, regular performance feedback and teambuilding in order to maximize customer satisfaction, employee satisfaction and team productivity. Effective Communication  Communicate and monitor clear individual performance objectives and service standards.  Create a positive and collaborative team environment by setting and regularly reviewing the achievement of team goals.  Facilitate team meetings and other two-way communication forums.  Communicate and monitor reward and recognition schemes.  Ensure effective dissemination of relevant information to employees.  Communicate daily issues to the team by proactively exchanging relevant information Coaching and Performance Management  Plan and conduct regular coaching sessions with each employee, including transaction monitoring, documentation and follow up.  Ensure coaching and feedback is focused on the key accountabilities of customer satisfaction and business results.  Provide immediate feedback to employees in order to act upon learning opportunities following escalated cases or other incidents.  Conduct annual performance appraisals.  Analyze daily/weekly/monthly/quarterly performance data and reports against standards of quality and productivity.  Conduct employee counseling and disciplinary actions if required. Employee Development  Ensure training and development plans are in place for every employee and are complied to.  Support the CC Administration leadership development and succession planning programmes by actively identifying the high potentials. Project work To contribute to the effective rollout of Billing and collection process or cross-functional projects, through contribution of professional expertise  Participate in internal Credit Control projects  Ensure achievement of action points assigned. Essential Educational & Experience Qualification B.Com graduate with 3-4 years experience preferably in credit control & from Industry back ground. Preferred Experience & Knowledge  Good verbal and written English skills  Knowledge of the Transport industry  Comprehensive understanding of cross functional responsibilities with DTDC Courier & Cargo Ltd. Necessary Technical / Functional Skills  Project Management skills  Understanding of billing systems and processes to support decision making, including in a cross functional environment  Good financial knowledge and understanding of influencing factors of customer credit worthiness and use of external agencies information. Required Behavioural Competencies FUNCTIONAL COMPETENCIES  Assertiveness  Progress Monitoring  Coaching Others FIXED COMPETENCIES  Delighting Customers  Team work  Integrity  Continuous improvement  Creating & Sustaining Social Responsibility  Managing Results  Communication  People Management

• It is a Full Time Accountant job for candidates with 2 - 6+ years Experience.

More about this Credit Controller job

1. What is the eligibility criteria to apply for this Credit Controller job?
   Ans: The candidate should be Graduate and above and above with 2 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Credit Controller job?
   Ans: This Credit Controller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Credit Controller job?
   Ans: No, there is no fee applicable for applying this Credit Controller job and during the employment with the company, i.e., Visionary Outsourcing Services.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Credit Controller role?
   Ans: There is an immediate opening of 20 Credit Controller at Visionary Outsourcing Services
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Accountant job.
8. What are the timings of this Credit Controller job?
   Ans: This Credit Controller job has 09:00 AM - 06:00 PM timing.