Accounts Credit Controller

Job Objective

The primary objective of this role is to ensure timely collection of outstanding receivables, maintain healthy debtor ageing, control credit exposure, minimize bad debts, and improve overall company cash flow while maintaining strong and professional dealer/customer relationships.

Key Responsibilities

• Accounts Receivable Management

• Monitor daily customer outstanding balances

• Maintain accurate debtor ageing reports

• Track overdue payments dealer-wise and customer-wise

• Monitor customer credit limits and payment patterns

• Ensure proper reconciliation of receivables

• Collections & Payment Follow-Ups

• Conduct regular follow-ups with dealers/customers through:

• Phone calls

• WhatsApp communication

• Emails

• Visit coordination through sales teams

• Record payment commitments and track due dates

• Escalate delayed or critical payment cases to management

• Ensure achievement of collection targets within timelines

• Credit Control & Risk Management

• Evaluate and recommend customer credit limits

• Review dealer payment history before dispatch approvals

• Recommend:

• Dispatch hold

• Partial dispatch

• Advance payment terms

• Monitor high-risk and overdue accounts

• Support management in minimizing credit exposure and bad debts

• Coordination with Internal Teams

• Coordinate daily with:

• Sales Managers

• Regional Heads

• Dispatch Team

• Accounts Department

• Ensure sales teams actively support collection efforts

• Track region-wise collections and outstanding balances

• Maintain alignment between dispatch and payment status

• MIS Reporting & Analysis

• Prepare and maintain:

• Daily Collection Reports

• Outstanding & Overdue Reports

• Debtor Ageing Reports

• PDC (Post-Dated Cheque) Tracking Reports

• Collection Forecast Reports

• Top Overdue Accounts Summary

• Weekly Management Dashboard

• Documentation & Compliance

• Maintain customer agreements and credit documents

• Manage security cheque and PDC records

• Track invoices, e-way bills, and dispatch documents

• Conduct regular customer account reconciliations

• Ensure proper documentation for audit and compliance purposes

• Dispute Resolution

• Resolve customer payment disputes efficiently

• Coordinate internally for:

• Debit notes

• Claim adjustments

• Shortage claims

• Damaged material claims

• Ensure quick closure of disputes to avoid payment delaysKey Performance Indicators (KPIs)

Collection Performance

• Collection Efficiency %

• Reduction in overdue outstanding

• DSO (Days Sales Outstanding)

• Average Collection Period

Credit Control Performance

• Debtor ageing maintained within target limits

• Reduction in bad debts

• Controlled credit exposure

Operational Performance

• Accuracy of daily MIS reporting

• Follow-up discipline and consistency

• Dealer communication effectiveness

• Coordination efficiency with sales teams

Required Experience & Qualifications

Experience

• 3–8 years of relevant experience in:

• Credit Control

• Accounts Receivable

• Collection Management

• Dealer/Distributor Network Businesses

Preferred Industry Background

• FMCG

• Electronics

• IT Distribution

• Musical Instruments

• Consumer Durables

• Channel Sales Businesses

Software & Technical Skills

• Tally

• Busy

• SAP

• Zoho Books

• ERP Systems

• Advanced MS Excel (Mandatory)

Key Skills Required

• Strong communication and negotiation skills

• Excellent follow-up and recovery discipline

• Analytical and problem-solving mindset

• Ability to work under pressure

• Strong reporting and MIS preparation skills

• Dealer and distributor handling experience

• Team coordination and escalation management skills

• It is a Full Time Accountant job for candidates with 3 - 6+ years Experience.