We are looking for a Counter Billing Executive cum Ticket Booking Counter Executive to join our team Future Pods. The position offers an in-hand salary of 15,000-20,000 and growth opportunities.
Roles and Responsibilities:
1. Passenger Greeting & Assistance:
Politely welcome passengers approaching the counter.
Understand their destination and assist them with booking an auto rickshaw from the stationed fleet.
2. Ride Booking & Allotment:
Create Booking.
Inform the dispatch/fleet team for vehicle assignment – no direct coordination with drivers required.
3. Customer Support & Communication:
Answer basic queries from passengers related to the service.
Guide them to the boarding point after booking confirmation.
4. Queue Management:
Ensure orderly movement and manage first-come, first-served flow for booking requests.
Politely manage waiting passengers during peak hours.
5. Cleanliness & Professional Conduct:
Keep the counter area neat and presentable at all times.
Maintain a courteous and professional behavior with all passengers.
6. Follow SOPs & Shift Handover:
Adhere to all operational guidelines and protocols.
Ensure proper shift handover with booking status and pending notes (if any).