Position: - Service Coordinator
Experience: - 2 - 3 Years
Salary: -2.5 Lakh to 2.80 Lakh CTC
Location:-Sonipat and Delhi
Vacancy :- 3
Key Responsibilities:
Coordinate daily service schedules and assign tasks to technicians or field service teams.
Manage customer service requests, complaints, and inquiries related to electric vehicles.
Track service issues and ensure timely resolution through internal teams or authorized service centers.
Maintain service records, work orders, job cards, and service history in the system.
Follow up with spare parts departments to ensure availability and delivery for service jobs.
Monitor and analyze key service KPIs like TAT (Turnaround Time), FTR (First Time Resolution), and customer satisfaction.
Assist in warranty claims processing and documentation as per company policy.
Liaise with dealers or service centers for technical support and escalations.
Support pre-delivery inspections (PDI) and post-sale customer education if needed.
Generate service reports and MIS for management review
Regards
Deeksha (HR)
9205777961
deeksha.negi@eevindia.com