Collection Executive

Here’s a clear and professional Frontline Collection Executive Job Description you can use for hiring or internal documentation:

Job Title: Frontline Collection Executive

Job Summary

A Frontline Collection Executive is responsible for managing overdue accounts by contacting customers, negotiating repayment plans, and ensuring timely collections while maintaining positive customer relationships. The role requires strong communication skills, persistence, and adherence to company policies and regulatory guidelines.

Key Responsibilities

• Contact customers via phone, email, or field visits to follow up on overdue payments

• Explain outstanding balances and payment terms clearly to customers

• Negotiate repayment plans and secure commitments to pay

• Update collection records and maintain accurate documentation in the system

• Achieve assigned monthly collection targets

• Escalate complex or disputed accounts to senior collection officers or supervisors

• Follow compliance and regulatory guidelines during all collection activities

• Coordinate with internal departments (sales, customer service, legal) when required

• Provide regular status reports on collection activities

Required Skills & Qualifications

• High school diploma or bachelor’s degree in Finance, Business Administration, or related field

• 0–3 years of experience in collections, customer service, or telesales (preferred)

• Strong verbal and written communication skills

• Good negotiation and persuasion abilities

• Ability to handle difficult conversations professionally

• Basic computer skills and familiarity with CRM/collection software

• Target-driven and result-oriented mindset
  Wiling to relocate to other city.

• It is a Full Time Accountant job for candidates with 0 - 2 years of experience.