Collection Executive

Job Summary

The Collection Executive is responsible for managing end-to-end collections for payday loan customers, ensuring timely recovery, reducing delinquency, and maintaining compliance with company policies and RBI guidelines. The role involves team handling, strategy implementation, and performance monitoring.

Key Responsibilities

Collection Operations

• Manage daily, weekly, and monthly collection targets for payday loan portfolios

• Handle early-stage, mid-stage, and late-stage delinquency buckets

• Ensure timely follow-up through calls, messages, field visits, and digital channels

• Monitor repayment behavior and take corrective actions

Team Management

• Lead, train, and motivate collection executives and field agents

• Assign cases and territories to collection staff

• Monitor agent productivity, call quality, and recovery performance

• Conduct regular review meetings and coaching sessions

Strategy & Performance

• Develop and implement effective collection strategies for payday loans

• Analyze delinquency trends, bounce cases, and roll-back percentages

• Work closely with credit, risk, and customer service teams

• Improve recovery rates while maintaining customer experience

Compliance & Ethics

• Ensure collection practices follow RBI guidelines and company SOPs

• Avoid aggressive or unethical recovery practices

• Handle customer escalations and complaints professionally

• Maintain proper documentation and audit readiness

Reporting

• Prepare daily MIS, recovery reports, and performance dashboards

• Track PTP (Promise to Pay), roll rates, and resolution status

• Share insights with senior management for process improvement

Skills & Requirements

• Strong knowledge of payday loan / short-term loan collections

• Excellent communication and negotiation skills

• Experience in tele-collection and field collection

• Good understanding of RBI compliance and fair practices code

• Ability to manage pressure and meet tight deadlines

• Proficient in MS Excel and collection systems/CRM

Preferred Qualifications

• Graduate in any discipline (MBA preferred)

• Experience in NBFC, Fintech, Digital Lending, or Microfinance

• Knowledge of digital payment follow-ups (UPI, auto-debit, NACH)

Key Performance Indicators (KPIs)

• Collection efficiency

• Delinquency reduction

• Roll-back percentage

• Team productivity

• Customer complaint resolution

• It is a Full Time Accountant job for candidates with 1 - 4 years of experience.