Position: Recovery Calling Executive
Location: Adajan, Surat
Timings: 10:00 AM – 6:30 PM
Job Responsibilities:
Make outbound calls to freelancers with pending payments.
Clearly communicate the outstanding amount and ensure recovery over the phone.
Persuade and follow up with customers to complete their payments promptly.
Maintain a professional yet firm approach during calls.
Keep accurate records of calls and recovery status.
Requirements:
Strong verbal communication skills in Hindi and Gujarati.
Confidence and assertiveness in handling difficult conversations.
Prior experience in recovery or collection calling preferred.
Basic computer knowledge for call tracking and record keeping.
Note: This is not a sales role. The focus is on payment recovery from freelancers who have pending dues.