Collection Executive

A Collection Process job, often referred to as a Collections Executive or Debt Recovery Agent, involves contacting customers to collect outstanding payments and ensuring timely recovery of dues. This role is common in financial services, telecom, and utility sectors.

Job Title: Collections Executive / Recovery Agent / Collection Officer

Job Description:

The Collections Executive is responsible for managing overdue accounts by reaching out to customers, negotiating payment plans, and maintaining records of interactions. The goal is to ensure timely collection while maintaining good customer relations.

Key Responsibilities:

• Contact customers via phone, email, or letters to remind them of overdue payments.

• Negotiate repayment plans or settlements within company policies.

• Maintain detailed records of collection efforts and customer interactions.

• Escalate complex or high-risk cases to senior staff or legal teams.

• Update customer account information in the system.

• Meet monthly collection targets and performance metrics.

• Provide reports on collection status and progress.

Key Skills:

• Strong communication and persuasion skills.

• Good negotiation and problem-solving abilities.

• Basic knowledge of accounting or billing processes.

• Ability to handle difficult or emotional conversations professionally.

• Familiarity with collection software and CRM tools.

• Time management and organizational skills.

Qualifications:

• High school diploma or equivalent (Bachelor’s degree preferred).

• Previous experience in collections, customer service, or a finance-related field is a plus.

• Proficiency in MS Office; experience with collection or ERP tools is advantageous.

Work Environment:

• Office-based or call center environment.

• May involve shift work or extended hours depending on targets.

Career Path:

Collections Executive → Senior Collection Officer → Collection Manager → Credit & Collections Head

Would you like help creating a resume or preparing for an interview for this role?

• It is a Full Time Accountant job for candidates with 0 - 1 years of experience.

More about this Collection Executive job

1. What is the eligibility criteria to apply for this Collection Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14000 - ₹18000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Collection Executive job?
   Ans: This Collection Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Collection Executive job?
   Ans: No, there is no fee applicable for applying this Collection Executive job and during the employment with the company, i.e., NSB BPO SOLUTIONS LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Collection Executive role?
   Ans: There is an immediate opening of 19 Collection Executive at NSB BPO SOLUTIONS LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Accountant job.
8. What are the timings of this Collection Executive job?
   Ans: This Collection Executive job has 09:00 AM - 06:00 PM timing.