Follow up with customers/dealers/distributors for timely payments as per credit terms.
Regularly update and maintain the collection tracker and aging report.
Resolve customer queries related to invoices, credit notes, or account reconciliations.
Coordinate with the sales team and dispatch team to ensure invoice clarity and avoid payment delays.
Escalate issues of overdue payments to the management.
Ensure documentation and compliance with credit control policies.
Prepare daily/weekly/monthly collection reports and present to management.
Visit clients if required for collections or reconciliation purposes.
Negotiate and follow up for settlement of old/outstanding dues.
Monitor and maintain credit limits of customers.
Ensure that all communications with clients are professional and well documented.