• Manage all activities related to patient collections, including follow-up on outstanding payments and resolution of disputes/deductions.
• Achieve 100% collection targets on assigned patient cases by ensuring timely and effective follow-up.
• Interact and coordinate with patients, and deliver collection and call targets on a daily basis.
• Conduct regular follow-ups via calls, field visits, and other communication channels to ensure timely settlement of patient dues.
• Collaborate with internal departments to obtain supporting documents and resolve discrepancies efficiently.
• Accurately maintain and update patient collection records, ensuring transparency and accountability.
• Monitor overdue accounts proactively to minimize delays and strengthen overall cash flows.