Job Title: Outstanding Payment & Cylinder Collection Officer
Industry: Gas Mixtures Manufacturing
•Role Purpose: To proactively recover outstanding payments and essential gas cylinders from
clients, ensuring timely collections are made, and maintaining complete, accurate records to
facilitate effective follow-up and management reporting.
Key Responsibilities:
• Proactively follow up with customers regarding all pending payments and the timely return of
unreturned gas cylinders.
• Maintain detailed and meticulous records of all customer interactions, communication
attempts, and collection activities within the designated system.
• Accurately update and continuously track customer payment status and cylinder return
compliance.
• Regularly review and analyze the company’s debtor list, promptly escalating critical or
challenging collection issues to senior management as required.
• Effectively coordinate with internal departments, particularly Accounts and Sales, to obtain
necessary information and support for collection efforts.
• Clearly and professionally communicate overdue payments, outstanding cylinders, and
associated cylinder rental charges to customers.
• Ensure timely and efficient collection of both payments and cylinders to minimize company
losses and maintain asset inventory.
• Systematically send payment reminders, targeted follow-up emails, and coordinate the
issuance of formal legal notices when necessary.
• Gather and document customer feedback specifically related to billing
and collection processes for continuous service improvement.
• Analyze customer behavior patterns concerning payment and return compliances and
maintain proper documentation of these trends.
• Prepare and present accurate, periodic collection reports detailing collection performance,
challenges, and projections for management review.
Required Skills & Qualifications:
• Minimum of 2 years of proven experience in payment collection, accounts receivable, or
similar finance/asset recovery roles.
• Demonstrated strong communication, diligent follow-up, and effective negotiation skills.
• Fundamental knowledge of basic accounting principles is required.
• Proficiency in using MS Office Suite and Google Sheets for record-keeping and reporting.
Compensation:
•Salary Range: ₹15,000–₹20,000 per month (negotiable based on candidate experience and
demonstrable skills).
•Incentives: Yes, performance-based incentives linked directly to achievement
of collection targets (both payments and cylinders).