JOB DESCRIPTION for TELE-CALLER
• Contact customers via dialer/phone to inform them of overdue accounts and payment status.
• Negotiate payment plans and settlements within established guidelines.
• Update customer information and payment records in the system.
• Follow up on established payment arrangements with customers.
• Address and resolve customer inquiries and disputes regarding payments.
SKILLS
• Communication
• Negotiation
• Customer Relationship Management (CRM) Software
• Time Management
• Problem-solving
• Attention to Detail
• Microsoft Office Suite