Collection Executive

An escalation process JD (Job Description) outlines roles in handling complex issues beyond frontline ability, involving structured steps like identifying, analyzing, and escalating problems to higher authority for quick resolution, focusing on skills like problem-solving, communication, and leadership, and defining responsibilities for managers or specialists to ensure timely solutions, minimize downtime, and meet SLAs. 

Key Components of an Escalation Process JD

1. Role Overview:

• Purpose: To manage critical or complex issues (customer service, technical, project-related) that frontline staff can't resolve, ensuring quick, efficient resolution and maintaining satisfaction.

• Key Skills: Strong problem-solving, communication, leadership, conflict resolution, attention to detail, and knowledge of CRM/ticketing systems. 

2. Core Responsibilities:

• Issue Management: Receiving, prioritizing, and taking ownership of escalated cases.

• Analysis: Investigating root causes and gathering necessary data/proof.

• Coordination: Working with cross-functional teams (engineers, sales, management) for resolution.

• Communication: Serving as a primary contact for high-priority issues, keeping stakeholders informed.

• Process Improvement: Identifying recurring issues and suggesting/implementing process enhancements. 

3. Process Steps (General):

• Identify & Analyze: Pinpoint the exact problem and gather supporting evidence.

• Attempt Resolution: Try to find a solution at the current level, possibly using time-boxed research (e.g., 20-minute rule).

• Escalate: Move the issue to the next level (informal to formal, or lower to higher authority) with clear documentation.

• Report: Present the issue and evidence to appropriate stakeholders or management.

• Follow-up: Ensure actions are taken and the issue is resolved, meeting Service Level Agreements (SLAs). 

4. Benefits:

• Minimized delays & downtime.

• Enhanced accountability & efficiency.

• Improved customer satisfaction & team morale. 

Example Job Titles: Escalation Specialist, Escalation Manager, Technical Escalation

• It is a Full Time Accountant job for candidates with 1 - 3 years of experience.

More about this Collection Executive job

1. What is the eligibility criteria to apply for this Collection Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹23000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Collection Executive job?
   Ans: This Collection Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Collection Executive job?
   Ans: No, there is no fee applicable for applying this Collection Executive job and during the employment with the company, i.e., Fisklap Services (opc) Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Collection Executive role?
   Ans: There is an immediate opening of 99 Collection Executive at Fisklap Services (opc) Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Accountant job.
8. What are the timings of this Collection Executive job?
   Ans: This Collection Executive job has 09:00 AM - 06:00 PM timing.