Key Responsibilities:
Follow up with customers for pending payments through phone calls, emails, and messages.
Maintain and update records of customer payments and outstanding dues.
Coordinate with the accounts and sales teams regarding payment status.
Prepare daily / weekly collection reports and submit to management.
Resolve customer queries related to invoices and payments.
Ensure timely collection of outstanding amounts.
Maintain professional relationships with customers while handling payment follow-ups.
Update collection details in the ERP / accounting system