Collection Executive

Job Summary

We are looking for a motivated and result-oriented Collection Executive to join our BPO team. The candidate will be responsible for contacting customers regarding overdue payments, negotiating payment arrangements, maintaining accurate records, and ensuring timely debt recovery while delivering excellent customer service.

Key Responsibilities

• Make outbound calls to customers for payment reminders and collections.

• Follow up on overdue accounts and outstanding payments.

• Explain payment options, due dates, and account status to customers.

• Negotiate repayment plans within company guidelines.

• Maintain accurate records of customer interactions and payment commitments.

• Update customer information in the CRM or collection system.

• Resolve customer queries related to billing and payments.

• Meet daily, weekly, and monthly collection targets.

• Escalate unresolved cases to supervisors when necessary.

• Ensure compliance with company policies and regulatory requirements.

Required Qualifications

• Minimum 10th or 12th Pass / Graduate in any discipline.

• Freshers and experienced candidates can apply.

• Basic computer knowledge and typing skills.

• Familiarity with MS Office and CRM software is an advantage.

• Ability to work in rotational shifts, if required.

Skills Required

• Excellent verbal communication skills.

• Strong negotiation and persuasion abilities.

• Good listening and problem-solving skills.

• Customer-focused attitude.

• Ability to handle pressure and achieve targets.

• Time management and organizational skills.

Experience

• Fresher to 3 years of experience in BPO collection .

Salary

• As per company standards and experience.

• Performance incentives may be provided based on collection targets achieved.

Working Conditions

• Full-time position.

• Office-based or work-from-home (depending on company policy).

Sample KPI Targets

• Number of calls made per day.

• Collection amount recovered.

• Promise-to-pay conversion rate.

• Customer interaction quality score.

• Attendance and productivity metrics.

Reporting To: Team Leader / Collection Manager
Department: Collections / Recovery Operations / BPO Services

• It is a Full Time Accountant job for candidates with 0 - 1 years of experience.