Business Support Management Team Member - Travel and Entertainment Expense Management

Business Support Management - Travel and Entertainment - Team Member Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in our team to partner with the Business to provide a comprehensive view. As a Business Support Management - Travel and Entertainment - Team Member within our Business Support Management function, you will focus primarily on the Expense Management responsibilities of reviewing and creating expenses as per firm-wide expense policies and procedures in conjunction with Corporate and Investment Bank (CIB) Expense Process & Exception Procedures. Job responsibilities Focus is primarily on the Expense Management responsibilities of reviewing & creating the expenses as per Firm-wide expense policies and procedures in conjunction with CIB Expense Process & Exception Procedures. Manage Travel & Entertainment expense claims for employees through the firm's expense management infrastructure (Concur) in accordance with expense policies and procedures. Identify and highlight unusual or questionable transactions via the right channels to strengthen the control framework and ensure policy compliance. Ensure timely resolution of issues and risks through effective escalation management, maintaining open lines of communication with all stakeholders. Proactively take on additional responsibilities, demonstrating a strong commitment to the growth and success of the organization. Collaborate with global counterparts to share best practices, identify areas of synergy, and drive global initiatives. Continuously evaluate and suggest process improvement ideas to optimize efficiency and effectiveness across the organization. Participate in projects and initiatives as needed, contributing to the overall success of the business. Act as a subject matter expert and provide guidance and mentorship to the team, fostering an environment of continuous learning and professional growth. Required qualifications, capabilities, and skills: Strong communication skills , both verbal and written – ability to articulate clearly, logically and concisely, including handling of challenging conversations with regards to policy and procedures. Ability to review data efficiently in compliance with the policy and procedures with data and with an appreciation of the importance of process and a robust control framework. Technical Proficiency across MS Office with advanced excel / data management Strong sense of client service and responsiveness coupled with judgment to show urgency when immediate follow up/ escalation is required. Self-starter , work independently whilst also operating effectively in a team based environment. Capable of multi-tasking and managing a demanding workload. Analyze and problem solve. Preferred qualifications, capabilities, and skills: Bachelor’s degree (or equivalent experience) Demonstrated ability to work as team player, and to develop alternative solutions to complex problems Detail oriented with strong organizational skills; ability to manage multiple tasks simultaneously and prioritize work efforts. Comprehensive training will be provided on the Business Support Management responsibilities, infrastructure and policies. On an ongoing basis, a flexible and adaptable approach to the role will be required as the operations hub is established and built-out.