Branch Operations Manager

Manager - Branch Operations - Express Logistics FILING INFORMATION Position Manager – Branch Operations Department Express Business, Operations Location Multiple Locations Band 3 Reports to Manager - Cluster Operations ROLES & RESPONSIBILITIES Key responsibilities Develop and present the branch AOP and execution plan to meet the set targets Deliver AOP revenue & EBDITA through tightly controlled operations and cost for the branch. Optimally utilize resources to grow the branch as per the short and long term growth strategies. Develop operations plans on an annual, quarterly, and monthly basis at branch level across service lines. Monitor and execute seamless end to end operations on a daily basis ensuring compliance and exceeding customer expectations. Develop peak season operations plan, including capacity building in terms of infrastructure and manpower Track and share competitive activities and propose strategy to counter them and utilize the intelligence while planning AOP. Track, analyze and report MIS on a regular basis - Provide updates in branch reviews through MOR. Manage, track and share local relationships of all Vendors. Set KPI's for large contracted and empaneled accounts. Review the KPI's on a regular basis and share the findings with the account with the objective of brick-walling the account. Manage shipper and account escalations as per the escalation matrix. Managing customer escalations as per the company's escalation matrix Manage day-to-day administration of the branch in terms of facilities, local issues and regulatory compliance Managing geographic expansion within allocated region, through extension of network and leveraging the relationship across regions where Writer has presence. Maintain relationships with select key accounts in the branch as per the account plan Continually find ways to improve and keep our work environment safe Recruit, develop and retain the branch teams. Build talent within the branch to meet organizations growing needs. Create an atmosphere that promotes learning, high moral values, ethical business conduct by upholding Writer Values. Provide direction, motivation and training to the team to ensure optimum performance. Create a training plan for the branch to meet branch growth targets. Maintain and improve product and process quality as per Quality Management Program - including cross functional meeting within the branch Adherence to audit compliance and exceeding expectations on CEI scores QUALIFICATIONS & COMPETENCIES Any Graduate / Post-Graduate Experience in managing branch with at least 2-3 years’ experience. Supervision, Developing Budgets, Safety Management, Developing Standards, Managing Processes, Surveillance Skills, Inventory Control, Reporting Skills, Analysing Information , Equipment Maintenance, Judgment Experience Level Mid Level