Billing And TPA Executive

Job Summary

The Front Office Billing Executive is responsible for patient registration, billing operations, cash collection, insurance coordination, handling patient queries, and ensuring smooth front desk operations while maintaining a high level of customer service.

Key Responsibilities

Front Office Operations

• Welcome and assist patients and visitors professionally.

• Handle patient registration and maintain accurate records.

• Guide patients regarding OPD/IPD services, appointments, and billing procedures.

• Attend telephone calls and provide required information.

Billing & Cash Handling

• Generate OPD, IPD, emergency, diagnostic, and pharmacy bills as applicable.

• Collect payments through cash, UPI, debit/credit cards, and online modes.

• Ensure accurate billing as per hospital tariff and approved packages.

• Prepare daily cash collection reports and reconcile cash at the end of each shift.

• Maintain billing records and supporting documents.

Insurance & TPA Coordination

• Assist patients with cashless and reimbursement procedures.

• Coordinate with insurance companies and TPAs for required documentation.

• Ensure timely submission and verification of billing documents.

Documentation & Reporting

• Maintain patient records, billing files, and receipts.

• Generate daily, weekly, and monthly billing reports.

• Ensure compliance with hospital billing policies and procedures.

Customer Service

• Address patient and attendant queries politely and professionally.

• Resolve billing-related concerns in coordination with concerned departments.

• Maintain confidentiality of patient information.

Qualification

• Graduate in Commerce, Business Administration, Hospital Management, or any relevant discipline.

• Diploma/Certificate in Hospital Administration or Medical Billing will be preferred.

Experience

• 1–3 years of experience in hospital billing/front office operations.

• Freshers with good communication skills may also apply.

Required Skills

• Knowledge of hospital billing processes.

• Familiarity with Hospital Information System (HIS) software.

• Basic computer proficiency (MS Excel, Word, Email).

• Good communication and interpersonal skills.

• Strong numerical and cash-handling abilities.

• Ability to work in shifts, including weekends and holidays if required.

• Customer-centric approach and professional behavior.

Key Performance Indicators (KPIs)

• Accuracy of billing transactions.

• Timely collection and reconciliation of payments.

• Patient satisfaction and service quality.

• Compliance with billing policies and documentation standards.

• Reduction in billing errors and patient complaints.

Salary:

As per hospital norms and candidate experience.

Employment Type:

Full-Time

Working Hours:

As per hospital duty roster and operational requirements.

• It is a Full Time Accountant job for candidates with 2 - 6+ years Experience.