Assistant Manager - Commercial Operations

Assistant Manager - LC & Contract Responsibilities Credit Management Prepare and process inland Letters of Credit (LCs) to support domestic trade transactions in compliance with regulatory and contractual requirements. Ensure accuracy, completeness, and timely maintenance of all LC-related documentation. Coordinate with customers, banks, and internal stakeholders for LC issuance, discounting, premiums, and related financial arrangements. Monitor LC due dates and ensure timely realization of payments by coordinating with Finance & Accounts, Marketing, customers, and banks. Submit, scrutinize, and negotiate LC documents with banks as required. Follow up on LC amendments, payment SWIFTs, and LC transmissions to ensure seamless transaction execution. Maintain and monitor MIS reports related to LCs, collections, and payments. Escalate delays, discrepancies, or compliance issues related to LCs and customer payments for timely resolution. Customer Relationship Management Contract Execution & Management Manage customer contracts efficiently and ensure timely execution of contractual obligations. Monitor contract performance and ensure proper closure upon completion. Act as a single point of contact for customers regarding contract execution, documentation, and transaction-related queries. Address customer concerns promptly and ensure a positive customer experience. Collections & Payments Ensure timely collection of cargo value and outstanding receivables from customers as per contractual terms. Track customer payments and coordinate with stakeholders to minimize overdue receivables. Resolve payment-related issues and maintain healthy customer relationships. Other Activities Oversee accounting-related activities, including ledger clearing, provisions, LC clearing, book hygiene, cargo ageing management, inventory control, short closures, DO revalidation, and port book reconciliation. Review MIS reports and provide actionable insights for improving operational efficiency and financial controls. Ensure compliance with internal policies, statutory requirements, and audit guidelines. Digitization & Automation Support and drive digitization initiatives aimed at improving operational efficiency and process effectiveness. Identify opportunities for automation and implement solutions aligned with business objectives and organizational strategy. Continuously improve systems, workflows, and reporting mechanisms to enhance productivity and accuracy. Key Internal Stakeholders Marketing Operations Finance & Accounts Legal Customs ABEX Key External Stakeholders Customers Suppliers/Vendors Banks and Financial Institutions Government Agencies Third-Party Service Providers Qualifications Education Qualification: Post-Graduation Work Experience (Range of years): 3-5 Years of experience