Accounts Executive

Roles & Responsibilities:

• Handle and manage dispute resolution cases between customers and banks/financial institutions.

• Communicate with customers to understand their concerns and issues related to loans, recovery, settlements, or banking disputes.

• Coordinate with banks and internal teams for smooth case handling and resolution.

• Maintain proper follow-ups with both parties until the dispute is resolved.

• Explain dispute resolution processes, settlement options, and required documentation to customers.

• Maintain accurate case records, updates, and reports in the system.

• Ensure professional, ethical, and confidential handling of all cases.

• Support resolution through Arbitration, Conciliation, Mediation, or ODR processes where applicable.

Requirements:

• Good communication and interpersonal skills.

• Ability to handle customers professionally and patiently.

• Basic knowledge of banking, loan, or dispute resolution processes will be preferred.

• Basic computer and documentation skills.

• Problem-solving and negotiation abilities.

• Ability to manage multiple cases and follow-ups efficiently.

Preferred Skills:

• Customer handling skills

• Negotiation and coordination skills

• Attention to detail

• Teamwork and professionalism

• Ability to work under pressure

• It is a Full Time Accountant job for candidates with 6 months - 2 years of experience.