Job Description: ● Deploy financial and ERP solutions to digitize the operations and accounting processes of residential societies. ● Conduct virtual client meetings, product demo, and training sessions, effectively showcasing product features, benefits, and the overall value of the solution. ● Collaborate with Management Committee (MC) members to understand their requirements, business scope, and operational expectations. ● Manage end-to-end ERP onboarding, including: ● Billing configuration for SaaS-based modules as per society requirements. ● Penalty setup and automation of late fee calculations. ● Chart of Accounts (COA) configuration and general ledger mapping. ● Bank account integration and reconciliation setup for accurate financial tracking. ● Defining maintenance heads, invoice cycles, and payment gateways for smooth billing operations. ● Validation of opening balances, member data, and arrear adjustments to ensure accurate migration. ● Coordinate with cross-functional teams (Sales, ERP, VMS, and Support) to ensure seamless onboarding and post-live stabilization. ● Ensure accurate accounting configuration within the ERP software — covering income, expenses, advances, and outstanding dues. ● Handle client escalations effectively by diagnosing root causes, ensuring timely resolutions, and maintaining positive client relationships. ● Prospect, educate, qualify, and generate new business opportunities while maintaining high levels of client satisfaction. ● Monitor billing and payment processes post-onboarding to ensure correct automation and timely postings. ● Track and achieve monthly onboarding and performance metrics for the societies assigned. ● Gather client feedback and collaborate with product and tech teams to improve ERP features and usability.