Accounts Analyst

Analyst- Accounts Receivable JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Analyst - Accounts Receivable We are seeking an Analyst to support collection of lease rent, fees, and expenses within our commercial real estate portfolio. This role reports to the Team Leader/Assistant Manager and contributes to effective AR operations and continuous process improvement. What this job involves: Collection Activities - Follow up on outstanding payments, manage assigned accounts, and resolve payment queries through effective communication Cash Application Support - Assist in matching and applying payments to customer accounts, reconcile payment discrepancies, and ensure accurate posting of receipts Process Documentation - Prepare and update Standard Operating Procedures (SOPs) for collection and cash application activities, document best practices, and maintain process guidelines for team reference Compliance & Quality - Ensure all collection and cash application activities comply with established SOPs and company policies, maintain audit-ready documentation, and follow regulatory requirements consistently Reporting & Tracking - Monitor collection metrics, maintain accurate records in tracking systems, and support monthly performance reports Process Improvement - Identify inefficiencies in current processes, suggest lean improvement ideas to reduce turnaround time and effort, and support implementation of approved enhancements Problem Solving - Identify payment issues, escalate complex cases when needed, and support resolution efforts with guidance from senior team members Stakeholder Management - Build and maintain professional relationships with internal teams (Finance, Property Management, Legal) and external clients, communicate professionally across all levels, and manage expectations effectively Team Collaboration - Work closely with cross-functional teams to resolve payment challenges, respond promptly to stakeholder queries, and coordinate on collection strategies Continuous Learning - Participate in training programs and develop collection skills through practical experience Sound like you? Our successful Analysts: Have strong attention to detail and accuracy Communicate professionally and confidently with clients and colleagues at all levels Demonstrate maturity in handling sensitive conversations and challenging situations Take ownership of assigned tasks and follow through to completion Work well in structured environments while identifying opportunities for improvement Show eagerness to learn and develop expertise Possess basic accounting knowledge and process-oriented mindset To apply you need to be: Education - B.Com or equivalent Experience - 2-4 years in accounts receivable, collections, cash application, or finance operations Preferred Background - Candidates with experience in both collections and cash application will be strongly preferred Technical Skills - Basic accounting knowledge and good MS Excel skills (formulas, pivot tables, VLOOKUP) Communication - Good written and verbal communication skills with ability to manage stakeholder relationships professionally and maturely Attributes - Self-motivated, organized, detail-oriented, process-focused, and able to meet deadlines Added Advantage - Experience in SOP creation, exposure to process improvement initiatives (Lean/Six Sigma basics), knowledge of real estate accounting or Property Management Systems What we can do for you: At JLL, we help you realize your full potential in an entrepreneurial and inclusive work environment through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today! Location: On-site –Gurugram, HR Scheduled Weekly Hours: 40 Job Tags: JBS If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.