About the Role:-
We are seeking a Customer Success Associate to support our UK-based clients across the Taxi & Private Hire, Automotive, and Property Management industries. The role involves managing client relationships, providing day-to-day business support, handling billing and invoicing queries, and ensuring timely resolution of operational requests.
Key Responsibilities
Manage a portfolio of UK clients and serve as their primary point of contact.
Provide support via email, phone, and virtual meetings.
Handle billing, invoicing, and payment-related queries.
Resolve customer issues by coordinating with internal teams.
Assist clients with ad hoc operational and administrative requests.
Maintain accurate client records and support documentation.
Ensure timely follow-up and high customer satisfaction.
Qualifications
MBA or Bachelor's degree in Business Administration, Commerce, Management, or a related field.
Fresh graduates or candidates with up to 2 years of experience are welcome to apply.
Excellent written and spoken English communication skills.
Strong problem-solving and organizational abilities.
Proficiency in Microsoft Office (Excel, Word, Outlook).
Skills
Customer Relationship Management
Client Communication
Billing & Invoicing
Problem Solving
Time Management
Attention to Detail
Microsoft Excel
Preferred
Experience working with international clients is an advantage.
Willingness to work in alignment with UK business hours, if required.
What We Offer
Exposure to international clients and business operations.
Learning and career growth opportunities.
Collaborative and supportive work environment.