Accountant

1. Customer Relationship Management:

-        Build and maintain strong relationships with assigned existing customers, acting as the primary point of contact.

-        Understand the customers' business needs and provide tailored solutions using Tally products, including Tally Prime, Tally Multi User, Tally Server, Tally Software Services (TSS), add-ons, customizations, annual maintenance contracts (AMC), and mobile apps.

2. Revenue Generation:

-        Identify opportunities to upsell and cross-sell Tally products and services to existing customers.

-        Develop and execute account plans to achieve sales targets and increase revenue from the customer base.

3. Value Creation:

-        Regularly visit customers to provide value-added services, including product training, updates, and best practice sharing.

-        Work closely with customers to ensure they fully utilize the features of Tally products, enhancing their business operations.

4. Issue Resolution & Support:

-        Address and resolve customer inquiries, issues, and complaints promptly and effectively, coordinating with the support team as necessary.

-        Ensure high levels of customer satisfaction and loyalty by providing excellent service and support.

5. Market & Product Feedback:

-        Gather feedback from customers regarding product performance and future needs, and communicate this to the product development and Customisation teams.

-        Stay updated on industry trends and customer requirements to better serve the customers and anticipate their needs.

6. Reporting & Documentation:

-        Maintain accurate records of customer interactions, sales activities, and account management efforts in the Tally Track/CRM system.

-        Provide regular reports on account status, sales progress, and customer satisfaction metrics to the Head of Existing Customer Sales.

7. Collaboration & Communication:

-        Collaborate with other departments, including Product Development, Marketing, and Support, to ensure a seamless customer experience.

-        Communicate effectively with internal teams and management on customer needs, feedback, and potential product improvements.

-        Generate references from existing customer and give it to sales team.

• It is a Full Time Accountant job for candidates with 2 - 5 years of experience.