Job Summary: Regional Trainer
We are seeking an enthusiastic and dynamic Retail & Product Trainer to join our team for the renowned Brand (TBA) Based at Connaught Place – Delhi, the trainer will be responsible for developing and delivering effective training programs that enhance the performance, product knowledge, and customer service skills of our retail staff.
Key Responsibilities:
Training & Development
Conduct retail induction programs for new hires.
Deliver product training sessions aligned with seasonal launches and global brand directives.
Facilitate training workshops on sales techniques, customer service, and store operations.
Monitor and assess training effectiveness through in-store observations and performance metrics.
Customize training modules as per regional retail needs and business objectives.
Retail Operations Support
Partner with store managers and area sales teams to identify training needs.
Conduct on-the-floor coaching to improve sales performance and product upselling.
Support retail teams during new store openings, events, and major product campaigns.
Product Expertise
Be the subject matter expert on product categories, innovations, and technologies.
Train staff on competitor analysis and differentiation points for effective consumer interaction.
Maintain updated knowledge of brand guidelines, product lifecycle, and seasonal trends.
Reporting & Coordination
Maintain training records, feedback, and assessment data.
Coordinate with the HO and regional training leads for calendar planning and reporting.
Submit monthly training reports and action plans to management.
Key Requirements:
Experience: 2–5 years in a retail training or sales training role, preferably within the sportswear, lifestyle, or fashion industry.
Education: Graduate in any discipline. Certification in Training & Development is a plus.