Retail Sales Manager

Position: Experience Center (EC) Manager

Location: Whitefield/Sarjapur, Bangalore

Company: Material Depot http://www.materialdepot.in

About Material Depot:

Material Depot is India’s largest omnichannel platform specializing in wall and floor decor. Founded in 2022 by experienced professionals from BCG and IIT Bombay, the company aims to revolutionize design accessibility for Indian homes. With a mission to impact 1 million homes by 2030, Material Depot has already served over 10,000 homes and operates more than two Experience Centers in Bangalore.

We are backed by global investors including Accel, Whiteboard Capital, and Y Combinator, with a successful seed round of \$4.5 million. Our current revenue run rate exceeds \$5 million, with a goal of reaching \$10 million in the next 12 months. We collaborate with over 1,000 top designers and architects, making us one of the largest retailers of home interior products in Bangalore.

Role Overview:

The Experience Center (EC) Manager will be responsible for end-to-end management of the Experience Center, closely working with marketing and sales teams on all key initiatives. This role requires a balance of operational management, customer experience, strategic planning, and team leadership.

Key Responsibilities:

* Client Experience & Sales:

Ensure superior customer engagement, build long-term relationships, and act as a brand ambassador. Drive sales conversions and address customer queries effectively.

* Team Management & Training:

Recruit, train, and lead the EC team. Set clear performance expectations, foster a high-performance culture, and ensure alignment with company objectives.

* Sales Reporting & Optimization:

Analyze sales data, generate reports, and identify areas for improvement. Work with the Regional Manager to implement best practices that enhance EC performance and profitability.

* Visual Merchandising & Presentation:

Maintain high standards of store presentation, visual merchandising, and in-store communication. Ensure the EC is clean, safe, and aligned with brand directives.

* Customer Relations & Feedback:

Strengthen customer retention through excellent service and proactive communication. Regularly collect and present feedback for internal improvements.

* Product Knowledge & Training:

Keep the team updated on product offerings, industry trends, and the competitive landscape. Ensure accurate and effective information dissemination to customers.

* Cross-Team Collaboration:

Share insights with marketing and sales teams regarding lead quality and customer engagement. Collaborate to refine strategies and improve lead qualification.

Ideal Candidate Profile:

* Proven experience in retail sales, especially in high-value products with heavy footfall.

* Background in home decor, interiors, construction, or furniture industry is highly preferred.

* Strong leadership, communication, and data-driven decision-making skills.

* Ability to manage operations independently and drive team performance.

• It is a Full Time Sales / Business Development job for candidates with 5 - 6+ years Experience.

More about this Retail Sales Manager job

1. What is the eligibility criteria to apply for this Retail Sales Manager job?
   Ans: The candidate should be Post Graduate and above and above with 5 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹40000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Retail Sales Manager job?
   Ans: This Retail Sales Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Retail Sales Manager job?
   Ans: No, there is no fee applicable for applying this Retail Sales Manager job and during the employment with the company, i.e., MATERIAL DEPOT.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Retail Sales Manager role?
   Ans: There is an immediate opening of 1 Retail Sales Manager at MATERIAL DEPOT
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Sales / Business Development job.
8. What are the timings of this Retail Sales Manager job?
   Ans: This Retail Sales Manager job has 09:00 AM - 06:00 PM timing.