Customer Care Representative

Key Responsibilities:

Sales & Customer Engagement:

 Conduct outbound calls to potential customers who have started but abandoned online insurance applications via the online channel.

 Revive incomplete applications by explaining policy features, benefits, and terms to guide customers through the end-to-end buying journey.

 Address customer queries, objections, and concerns to facilitate completion of purchases.

 Target Achievement:

 Meet or exceed monthly sales targets by converting abandoned applications into successful policy issuances

 Identify cross-selling/upselling opportunities (e.g., add-on riders, higher coverage) to maximize cusomer value

 Process Adherence:

 Follow scripts, compliance guidelines (IRDAI), and internal sales protocols.

 Ensure accurate data entry in CRM systems to track customer interactions and application statuses.

 Performance Tracking:

 Maintain records of call outcomes, conversions, customer feedback and reasons for application abandonment.

 Participate in daily/weekly reviews to discuss performance metrics like conversion rate, AHT, and sales volume.

 Customer Relationship Management:

 Build rapport with prospects to resolve policy-related queries.

 Escalate complex issues to the supervisor as needed.

 Key Skills & Competencies:

 Prior experience in insurance tele sales (life/health) or handling incomplete online applications.

 Ability to diagnose abandonment reasons (e.g., confusion, payment issues) and offer solutions.

 Strong persuasion and negotiation skills to drive sales closures.

 Familiarity with CRM tools and online sales platforms.

 Excellent verbal communication (English + regional language preferred).

 Goal-oriented with resilience to handle rejection and meet targets.

 Basic understanding of insurance products and regulatory norms (IRDAI).

• It is a Full Time Sales / Business Development job for candidates with 1 - 5 years of experience.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be Graduate and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., Valuenable Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 10 Customer Care Representative at Valuenable Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has 09:30 AM - 06:30 PM timing.