We are seeking a dedicated and target-driven Collection Executive to manage and recover outstanding dues from students/clients. The ideal candidate must be persuasive, proactive, and professional with strong communication and negotiation skills.
Contact customers via phone, email, or visits to follow up on overdue payments.
Maintain accurate records of all collection efforts in the system (calls, messages, payment status).
Send payment reminders and escalate unresolved cases to senior management.
Coordinate with accounts and admission/counselor teams to verify payment histories.
Follow up on bounced EMI payments, cheques, and rejected transactions.
Ensure timely follow-ups and achieve monthly recovery targets.
Share daily/weekly reports on collections status and pending dues.
Counsel students/parents professionally and handle objections tactfully.
Proven experience in collections, telecalling, or customer service.
Familiarity with payment follow-up processes and CRM software is a plus.
Good command over Hindi & English; knowledge of regional languages is an advantage.
Strong interpersonal and convincing skills.
Must be comfortable working under pressure to meet targets.
Basic Excel and record-keeping skills.