Hiring Alert !!!
Job Title: Store Manager
Industry: Footwear Retail
Location: Gurgaon / Mumbai
Reporting To: Area Sales Manager / Retail Operations Head
Employment Type: Full-Time
Package: 7 LPA
Job Summary:
We are looking for a results-driven and customer-focused Store Manager to lead the operations of our footwear retail store. The ideal candidate will be responsible for achieving sales targets, delivering outstanding customer experiences, managing day-to-day store operations, and leading a high-performing team. This role demands strong leadership, excellent communication, and a deep understanding of the retail footwear segment.
Key Responsibilities:
Sales & Customer Experience
• Drive store sales to meet or exceed targets through effective team management and customer engagement.
• Implement upselling and cross-selling techniques to maximize revenue per transaction.
• Ensure an exceptional and consistent customer experience aligned with the brand standards.
Team Management
• Recruit, train, and develop store staff to ensure optimal performance and motivation.
• Set clear performance expectations and conduct regular appraisals and coaching sessions.
• Prepare team rosters and manage shift schedules to ensure store coverage and productivity.
Store Operations
• Oversee daily operations including visual merchandising, stock management, and cash handling.
• Ensure the store complies with all operational policies and safety standards.
• Monitor inventory levels and coordinate with the warehouse for replenishments.
• Handle POS systems, billing processes, and daily sales reconciliation.
Reporting & Analysis
• Analyze sales data, footfall trends, and conversion rates to identify improvement areas.
• Prepare and submit daily, weekly, and monthly business reports to the regional manager.
Brand Standards & Visual Merchandising
• Ensure the store layout and product displays are in line with brand guidelines.
• Lead seasonal visual merchandising changes and promotional setups.
Key Requirements:
• Experience: Minimum 3–5 years of experience in retail, preferably in the footwear, fashion, or lifestyle segment, with at least 1–2 years in a supervisory or managerial role.
• Education: Graduate in any discipline. A diploma or degree in Retail Management is a plus.
Skills:
o Strong leadership and team-building skills.
o Excellent communication, interpersonal, and problem-solving abilities.
o Understanding of footwear trends and consumer behavior.
o Hands-on experience with retail software/POS systems.
o Ability to multitask and work under pressure.