A store manager in a restaurant is responsible for overseeing the daily operations, ensuring smooth service, managing staff, maintaining compliance with legal and health regulations, and driving the profitability and reputation of the establishment12679. Their core responsibilities include:
Supervising Daily Operations: Overseeing both front-of-house and back-of-house activities to ensure an efficient workflow and excellent customer service169.
Staff Management: Recruiting, training, scheduling, supervising, and evaluating staff. Addressing employee issues, coaching for performance, and fostering a positive team environment2679.
Customer Service: Ensuring high standards of customer satisfaction, handling complaints promptly and professionally, and building customer relationships1789.
Financial Oversight: Creating and managing budgets, monitoring sales and expenses, preparing financial reports, and ensuring profitability2679.
Inventory and Supplier Management: Tracking inventory levels, ordering supplies, maintaining relationships with vendors, and managing supplier contracts to ensure cost-effectiveness and uninterrupted service167.
Compliance: Ensuring adherence to health, safety, sanitation, and licensing laws and regulations. Conducting regular inspections and training staff on compliance requirements126.
Menu and Quality Control: Collaborating with chefs or kitchen staff to plan and update menus, set prices, ensure food quality and cost control, and monitor menu performance2678.
Marketing and Promotion: Implementing marketing strategies, managing promotional campaigns, and representing the restaurant in the community to attract and retain customers267.
Reporting: Preparing and presenting operational, sales, and staffing reports for owners or corporate management27.
Problem Solving: Addressing operational issues, equipment failures, and other unexpected challenges quickly to minimize disruption7.
Upholding Brand Standards: Ensuring the restaurant operates in line with established brand/quality standards and guidelines