Proven experience as a receptionist, front desk representative, or similar role.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Excellent written and verbal communication skills.
Professional attitude and appearance.
Strong organizational and multitasking abilities.
Greet and welcome guests as soon as they arrive.
Direct visitors to the appropriate person or department.
Maintain a tidy and presentable reception area.
Answer, screen, and forward incoming phone calls.
Provide basic information to callers and take messages accurately.
Receive, sort, and distribute daily mail and deliveries.
Schedule appointments and manage meeting rooms.
Maintain office security by following safety procedures and controlling access (monitor logbook, issue visitor badges).
Perform clerical duties such as filing, photocopying, and scanning documents.
Provide information and assistance to clients, vendors, and employees in a professional manner.
Handle customer queries and complaints with grace and escalate when necessary.
Maintain updated records of office contacts and internal directories.
Manage incoming and outgoing couriers and deliveries.
Monitor and order office and front desk supplies as needed.
Maintain inventory records.