Hotel Receptionist

Responsibilities :  

· Greet and welcome guests upon arrival, providing a warm and friendly introduction to the restaurant.

· Manage reservations and seating arrangements, ensuring efficient use of available tables and accommodating guest preferences whenever possible.

· Maintain a tidy and organized reception area, including cleaning and sanitizing surfaces, organizing menus, and ensuring promotional materials are up to date.

· Answer phone calls and respond to inquiries in a professional and courteous manner, providing information about menu options, reservations, and restaurant policies.

· Assist in administrative tasks, such as managing guest feedback, updating reservation systems, and compiling reports as needed.

· Communicate effectively with the serving staff to ensure smooth coordination of guest seating and service.

· Monitor the waiting area and manage guest expectations by providing accurate wait times and offering alternatives if necessary.

· Handle guest complaints or issues promptly and professionally, seeking to resolve them to the guest's satisfaction. Divert such complaints or issues to General Manager / Floor Manager immediately.

· Collaborate with management to implement strategies for improving guest satisfaction and enhancing the overall dining experience.

· Uphold the restaurant's standards for cleanliness, hygiene, and safety in all aspects of reception and guest service.

· Adhere strictly to standard operating procedures (SOP) for phone conversations. (Please refer attached SOP)

· Place reminder calls to each guest on the day of their reservation, delivering a warm greeting and confirming their attendance for better service.

· Monitor and adjust the volume of background music to maintain a pleasant ambiance.

· Ensure mosquito sticks are placed in the evening for guest comfort.

· Check the placement of fans and maintain a neat appearance in the reception area.

· Send reservation confirmation messages to guests to confirm their booking.

· Provide guidance and training to dedicated staff members on telephone operations in your absence.

· Maintain personal appearance (Refer attached SOP)

· Coordinate with housekeeping staff to ensure all sections are prepared and ready for use.

· Offer welcome drinks to guests in the waiting area to enhance their experience.

· Encourage guests to leave positive reviews on platforms such as Google or Zomato.

· Seat guests in specific sections to optimize service efficiency during low rush times unless they have specified a preference.

· Escort guests to their tables personally and ensure table setups meet the standard ( Refer attached SOP for Table set up)

· Refrain from engaging in arguments with guests; escalate any issues to the General Manager if necessary.

• It is a Full Time Receptionist job for candidates with 6 months - 6+ years Experience.

More about this Hotel Receptionist job

1. What is the eligibility criteria to apply for this Hotel Receptionist job?
   Ans: The candidate should be All Education levels and above with 6 months - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Hotel Receptionist job?
   Ans: This Hotel Receptionist job will have 6 working days.
4. Are there any charges applicable while applying or joining this Hotel Receptionist job?
   Ans: No, there is no fee applicable for applying this Hotel Receptionist job and during the employment with the company, i.e., NISSAR CONSULTANCY PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Hotel Receptionist role?
   Ans: There is an immediate opening of 1 Hotel Receptionist at NISSAR CONSULTANCY PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Receptionist job.
8. What are the timings of this Hotel Receptionist job?
   Ans: This Hotel Receptionist job has 03:00 AM - 11:00 PM timing.