· Greets warm welcome and farewell to all guests visiting the outlet.
· Ensures availability of neat and clean menus for all guests, at all times.
· Takes and maintains records of reservation and co-ordinates seating and distribution of guests in the outlet.
· Responsible for all telephonic communication between the guest and the outlet.
· Provides accurate information / recommendations to guests on any queries regarding
F & B, restaurant, local area etc.
· Actively elicits guest feedback and takes appropriate responsive action.
· Responsible for maintaining necessary documentation and records in the outlet (E.g., Logbook, guest history cards, etc.)
· Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
· Creates a positive work environment for all employees at the Restaurant.
· Provide accurate wait times and monitor waiting lists.
· Maintain a clean reception area.
· Cater to guests who require extra attention (e.g., children, elderly)
· Assists wait staff as needed.