Front Desk Executive

Key Responsibilities:

1. Guest Relations

   • Greet guests warmly upon arrival and assist with check-in/check-out procedures.

   • Handle guest inquiries, requests, and complaints professionally and efficiently.

   • Provide accurate information about hotel facilities, services, and local attractions.

2. Front Desk Operations

   • Manage room reservations, cancellations, and modifications through the hotel system.

   • Maintain accurate guest records and billing details.

   • Handle telephone calls, emails, and messages in a polite and professional manner.

3. Coordination & Communication

   • Liaise with housekeeping, maintenance, and other departments to meet guest requirements.

   • Ensure smooth handling of VIP and special guests.

   • Coordinate with travel desk, concierge, and other services as required.

4. Cash & Billing Management

   • Process payments accurately (cash, credit/debit cards, digital transactions).

   • Maintain daily cash reports and reconcile at the end of the shift.

5. Standards & Compliance

   • Follow all hotel policies, SOPs, and safety procedures.

   • Maintain a clean and organized front desk area.

   • Adhere to grooming standards and professional etiquette.

Qualifications & Skills Required:

• Graduate / Diploma in Hotel Management or related field preferred.

• 1–3 years of experience in front office or guest service (hospitality industry preferred).

• Excellent communication and interpersonal skills.

• Proficient in MS Office and hotel management software (e.g., IDS, Opera).

• Problem-solving ability with a customer-focused approach.

• Pleasant personality and professional appearance.

Work Conditions:

• Rotational shifts including weekends and holidays.

• Ability to stand for extended periods.

Salary Range: 15k to 20 k
Benefits: Accommodation / Meals / Incentives

• It is a Full Time Receptionist job for candidates with 1 - 3 years of experience.

More about this Front Desk Executive job

1. What is the eligibility criteria to apply for this Front Desk Executive job?
   Ans: The candidate should be Diploma and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Front Desk Executive job?
   Ans: This Front Desk Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Front Desk Executive job?
   Ans: No, there is no fee applicable for applying this Front Desk Executive job and during the employment with the company, i.e., HARSHLY EDUCATION AND SKILLS TECHNOLOGIES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Front Desk Executive role?
   Ans: There is an immediate opening of 10 Front Desk Executive at HARSHLY EDUCATION AND SKILLS TECHNOLOGIES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Receptionist job.
8. What are the timings of this Front Desk Executive job?
   Ans: This Front Desk Executive job has 09:00 AM - 06:00 PM timing.