Service engineer

Job description Job Role: Service Engineer

1. Responsible for resolving the service issues at client place with minimum escalations and ensure customer satisfaction.

2. Aims in generating service revenues through AMC, spare selling, small sales etc.,

3. Coordinates with customer care, update the call status and acknowledgement from the client.

4. Understanding the service call customer details from the database about the systems installed and past service records.

5. Attend the service accordingly to customer service process and deliver service to client as per the set quality standards.

6. Bill the customer according to the services provided and for the spares and material used to resolve the service call

7. Educate the customer about various services we offer like AMCs and sell our services whenever there is a customer need.

Role Context: -The role will be at Client place in resolving various client issues technically.

The Service engineer is responsible for resolving at technical issues at client place, explain the customer about the problem and its solution through our service delivery in various ways like comprehensive and non-comprehensive AMC etc.,

Ensure customer satisfaction at all levels without compromising on standards and quality, organization norms. Responsible for generation of service revenues.

Coordinates with Customer care, service coordinator and reports to Service Manager / Team Leader.

Mechanical People look after – Fire Hydrants, Sprinklers, NOVAC (Gas suppression) ELV Electronics People look after – CCTV, Access control, fire alarms, public address, VESDA (very early stage detection system), BMS (Building management system)

• It is a Full Time Mechanic job for candidates with 3 - 6 years of experience.

More about this Service engineer job

1. What is the eligibility criteria to apply for this Service engineer job?
   Ans: The candidate should be Diploma and above and above with 3 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Service engineer job?
   Ans: This Service engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Service engineer job?
   Ans: No, there is no fee applicable for applying this Service engineer job and during the employment with the company, i.e., EZONE SECURITY SOLUTIONS INDIA PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Service engineer role?
   Ans: There is an immediate opening of 5 Service engineer at EZONE SECURITY SOLUTIONS INDIA PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Mechanic job.
8. What are the timings of this Service engineer job?
   Ans: This Service engineer job has Day Shift.